Recommended Practice
Rail Transit Customer Relations Programs
Abstract
This Recommended Practice describes suggested approaches to improving customer relations for Rail Transit Agency (RTA). This includes training employees who deal with customers on a regular basis, tracking customer satisfaction, employee relations in terms of customer service, and other related topics.
Document Number | Version | Publication Date | Publication | Related Information |
---|---|---|---|---|
APTA RT-OP-RP-008-04 | Rev. 2 | 6/07/2019 | Published | Current |
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Summary
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